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NAGA One Help Center

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Verification & Documentation
Verification & Documentation Help Center

Verification & Documentation Help Center

What is Proof of Address? | NAGA One
My documents were rejected, what should I do? | NAGA One
My account is not verified yet. How long does the approval take? | NAGA One
How to upload or change my photo? | NAGA One
What is the minimum age? | NAGA One
Why do I need to verify my account? | NAGA One
What are the Selfie requirements? | NAGA One

* The Cryptocurrency wallet within the NAGA Pay application is provided by NAGA X LTD, a crypto asset services provider, authorised and regulated by the Cyprus Securities and Exchange Commission under Registration No. 009/23.

NAGA is a trademark of The NAGA Group AG, a German based FinTech company publicly listed on the Frankfurt Stock Exchange | WKN: A161NR | ISIN: DE000A161NR7. The website is owned by The NAGA Group AG, and operated by Naga Pay GMBH, a company registered in Germany with the following registration details: Registration No.: HRB162653; Registration Address: Hohe Bleichen 12, c / o The Naga Group AG, 20354 Hamburg.

The NAGA Group AG is the holding company of Naga Pay Gmbh as well as NAGA Markets Europe LTD, NAGA Technology GmbH and NAGA Global LLC.

The NAGA Pay Account and Visa Card are issued by Contis Financial Services Ltd who are authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (registered number 900025) and UAB „Finansinės paslaugos „Contis“ who are authorised by the Bank of Lithuania under the electronic money institution license No. 53. The NAGA Pay Account and Visa Card are electronic money products which are not covered by the Financial Services Compensation Scheme or the Deposit Insurance System of the Republic of Lithuania. The funds will be safeguarded by Contis Financial Services Ltd or UAB „Finansinės paslaugos „Contis“. The content of our pages has been created with the utmost care. However, we cannot guarantee the content`s accuracy, completeness or topicality. According to statutory provisions, we are furthermore responsible for our own content on these web pages. In this context, please note that we are accordingly not obliged to monitor merely the transmitted or saved information of third parties, or investigate circumstances pointing to illegal activity. Our obligations to remove or block the use of information under generally applicable laws remain unaffected by this as per 8 to 10 of the Telemedia Act (TMG).

Responsibility for the content of external links (to web pages of third parties) lies solely with the operators of the linked pages. No violations were evident to us at the time of linking. Should any legal infringement become known to us, we will remove the respective link immediately. Our web pages and their content are subject to German copyright law. Unless expressly permitted by law (§ 44a et seq. of the copyright law), every form of utilizing, reproducing or processing works subject to copyright protection on our web pages requires the prior consent of the respective owner of the rights. Individual reproductions of a work are allowed only for private use, so must not serve either directly or indirectly for earnings. Unauthorized utilization of copyrighted works is punishable (§ 106 of the copyright law).

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